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Returns/Refunds/Exchanges


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Goods will only be eligible for a refund or exchange if they are returned in the original saleable condition they were sent to you in.

We are happy to exchange your item for a different size as long as the size you are requesting is in stock. If an exchange cannot be made, a refund will be given, minus the original shipping cost. Please send us an email at hello@littleinspirationfactory.co.nz.

If your item is defective or damaged we will replace your item (subject to stock availability) or offer a refund.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Your purchase must be returned to Little Inspiration Factory within 5 calendar days of receiving your goods (unless the item is faulty we will not accept any returns outside this timeframe).

Upon our inspection of the goods you will receive confirmation that you are or are not eligible for a replacement or refund.

If a refund is approved, a credit will be applied to your credit card, or it will be paid into your bank account within 5 working days from us approving the refund. Little Inspiration Factory will not refund the original freight cost on the item.


Late or missing refunds

If you haven’t received a refund yet, firstly please check your bank account again.
Secondly, please contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littleinspirationfactory.co.nz.


Shipping

To return your product, please email us at hello@littleinspirationfactory.co.nz for the return address.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your replacement or exchanged product to reach you, may vary.

When returning items they must be tracked as Little Inspiration Factory is not responsible for any returned items lost during shipping.